How to add a shared mailbox as an option in Outlook

  1. Open Outlook
  2. Click "File"
  3. Click "Account Settings"
  4. Click "Manage Profiles"
  5. Click "Show Profiles"
  6. Click "Add"
  7. Call the profile the name of the shared mailbox (EG "Bursary" or "School Office)
  8. Click "ok" and then "ok" again
  9. Enter the following details
    1. Set "Your Name" to the name of the shared mailbox (EG "Bursary" or "School Office) 
    2. Set "Email Address" to the shared mailbox email in (EG "bursary@roedean.co.uk" or "schooloffice@roedean.co.uk")
    3. Leave the password field blank 
  10. Click "Next" until it is added (May be prompted to login to Duo - use your own Roedean email (EG XXX@roedean.co.uk) and password in this box)
  11. Once back in the profile settings click "Prompt for a profile to be used"
  12. Click "apply" and then "ok" and restart Outlook

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article